How clients work with Interchange

Clients begin their journey with Interchange by identifying issues that hinder their progress or limit opportunities. These issues are organized on a "radar screen," showing their relative value, importance, and urgency. Clients then select the first challenge to address.

Interchange advisors meet with clients individually and confidentially every six or seven weeks for a minimalist intervention design session. These three- to four-hour sessions, generally held in New York City or London, are scheduled well in advance.
During these sessions, Interchange advisors employ the methodology to generate an inquiry experienced by the client as a series of carefully sequenced questions. These questions, unique to each session, help distinguish essential issues from the non-essential, identify unnecessary abstractions, and expose unhelpful assumptions.
Clients contribute their company and industry expertise, strategic knowledge, and in-depth understanding of their organization to co-design minimalist interventions that fit the facts closely.
This detailed analysis strips away complexities, revealing latent possibilities and otherwise invisible options. The result: the smallest set of specific, easy, concrete actions the client can confidently take to transform the current situation into the desired one, in the shortest time, at the lowest cost, and with minimal risk.

Compared to conventional methods, this approach enables major change to be achieved more quickly, precisely, cost-effectively, and with less resistance and financial risk.
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